Welcome to the Wira Gift Store Frequently Asked Questions section! Below, you’ll find answers to some of the most commonly asked questions about our products, services, and policies.
1. What types of gifts do you offer?
We offer a wide range of gifts, including personalized items, jewelry, watches, home décor, corporate gifts, and more. Our collection caters to various occasions such as birthdays, anniversaries, weddings, and holidays.
2. Can I personalize a gift?
Yes! We offer personalization services on selected items, such as engraving names or messages. Please check the product description to see if personalization is available.
3. How do I place an order?
You can place an order directly through our website, social media platforms, or by contacting us via WhatsApp or phone at +254700821371, 0701511621
4. What payment methods do you accept?
We accept various payment methods, including M-Pesa, bank transfers, and cash on delivery (available for select locations).
5. Do you deliver across Kenya?
Yes, we deliver to all major towns and cities in Kenya. For remote locations, delivery may take longer or incur additional fees.
6. How long does delivery take?
- Standard delivery: 1–3 business days, depending on your location.
- Same-day delivery: Available for select locations within Nairobi and nearby areas for orders placed before 12:00 PM.
7. What is your return policy?
Returns are accepted within 72 hours of delivery, provided the item is in its original condition. Personalized items are non-refundable unless they arrive damaged or faulty. Please refer to our Return & Refund Policy for detailed information.
8. What should I do if my order arrives damaged or incomplete?
If you receive a damaged or incomplete order, please notify us immediately through:
- WhatsApp or call: +254700821371, 0701511621
- Email: info@wiragiftstore.co.ke
We will assist you in resolving the issue promptly.
9. Can I track my order?
Yes! We provide regular updates on your order status via email, SMS, or WhatsApp. Contact us if you require additional details about your delivery.
10. Do you offer corporate gifting services?
Yes, we specialize in corporate gifting and can assist with customized gift solutions for businesses. Contact us for bulk orders or tailored packages.
11. How do I contact customer support?
You can reach us via:
- Phone/WhatsApp: +254700821371, 0701511621
- Email: info@wiragiftstore.co.ke
- Social Media: Send us a direct message on Facebook or Instagram.